The Instrument

The Seymour-Hallam Conflict Resolution Index (CRI) is an empirically derived on-line instrument designed to help two individuals better resolve differences between them.

The process begins when two people who are in or have been in a disagreement or conflict identify a specific problem or issue they are dealing with. They then answer 53 questions about what they thought, felt or did during the discussion. They then answer the same 53 questions about how they perceived the other person to have been thinking, feeling or behaving during the discussion. The individuals also answer 11 questions to determine if they felt the issue was resolved with a constructive or destructive outcome. Each person then receives a computer generated report showing how they thought they were communicating and how they were perceived to be communicating (intent vs. impact) by the other person. They also receive scores showing the same information for the other person. The report shows not only the behaviors but also the strength of the scores (0-30) and the implications of the score.

In addition, they receive information on how they thought the issue was resolved in comparison with how the other person thought the issue was resolved. With this information, the individuals can then discuss the reasons for the similarities and mismatches in perception. Information on how they can move forward in a more productive and positive manner is also presented.

Ten dichotomous scales are reported plus a scale showing if the participants saw the issue as being resolved in a constructive or destructive manner.  

If you are interested in learning more about the Conflict Lens, please contact Work Effects at 612-333-4272 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it .


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Dealing with conflict....made easy.

The Conflict LensTM is an on-line instrument, a model and a process for helping people develop better communication strategies for managing conflict. Available in 19 languages it has been used in North and South America, Eastern and Western Europe, Australia, Asia, and the Middle East.