Certification is required to use the Conflict LensTM to ensure quality and can be done without having to attend a formal workshop. We designed the Conflict Lens to be sophisticated enough to be meaningful and helpful and yet straightforward enough so that one does not have to attend a multi-day training program to understand how to use it effectively.

The Certification Resource Package covers topics such as:

1.    How to debrief the results with individuals.
2.    How to debrief the results with groups.
3.    Assumptions behind the tool.
4.    A model and vocabulary for talking about conflict.
5.    Research findings based opon thousands of actual workplace conflicts.
6.    How to create "conflict competent" organizations.
7.    Logistics for how to purchase and use the Lens for group or individual work.

The Certification Process is as follows:  

1.    Complete Certification Form and we'll confirm eligibility based upon education and experience.
2.    Purchase the Certification Resource Package.
3.    Take the Conflict Lens and receive report.
4.    Review the facilitators' guide, PowerPoint, manuals, white papers, video and other materials.
5.    Watch one-hour video
6.    Submit certificate of completion.
7.    We are happy to answer any questions you may have.


If you are interested in learning how to become a certified Conflict Lens facilitator please contact Work Effects at 612-333-4272 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Dealing with conflict....made easy.

The Conflict LensTM is an on-line instrument, a model and a process for helping people develop better communication strategies for managing conflict. Available in 19 languages it has been used in North and South America, Eastern and Western Europe, Australia, Asia, and the Middle East.