The Conflict Lens

Research from numerous studies show that when employees know how to resolve conflict and build trust, organizations have higher productivity, lower legal and transaction costs, higher quality outputs, increased job satisfaction ratings, more responsive virtual teams, more strategic alliances, more effective crisis management, increased innovation, less bureaucratic and administrative expenditures, more creative solutions to problems, higher retention rates and more open communication.

Fortunately, conflict management is a skill and those who have this skill can often influence the outcome.  Learning to develop this skill starts with awareness of which behaviors will most likely lead to a positive outcome. Furthermore, when employees learn this skill they can often move beyond a traditional win-win paradigm to outcomes that truly help the organization.

The Conflict LensTM is available in 19 languages and has been used in North and South America, Eastern and Western Europe, Asia, Australia, and the Middle East. The data regarding which behaviors lead to constructive outcomes and which lead to destructive outcomes has been shown to be consistent across countries and cultures. It has been used for many other initiatives in companies besides conflict management such as customer service, quality, diversity, productivity, communication, customer satisfaction, leadership, and creativity.

If you are interested in learning more about the The Conflict Lens, please contact Work Effects at 612-333-4272 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it .


Dealing with conflict....made easy.

The Conflict LensTM is an on-line instrument, a model and a process for helping people develop better communication strategies for managing conflict. Available in 19 languages it has been used in North and South America, Eastern and Western Europe, Australia, Asia, and the Middle East.