Frequently Asked Questions

How long does the Conflict Lens take?
Approximately 20 minutes.

Who can take the Conflict Lens?
Anyone with an interest in learning how to better deal with conflict.

What industries have used the Conflict Lens?
The Lens has been used worldwide in numerous industries including manufacturing, healthcare, finance, research, government, restaurant, legal, high technology, consulting, education, energy, hospitality, not for profit, retail, and others.

My company has only ten employees. Is it too small to take the Conflict Lens?
No, it can be taken as an individual or as a small or large groups. Each person gets their own individual report and if taken as a group, a group report is available.

I completed the survey and submitted my responses but I did not receive confirmation that it had been successfully submitted?
You must complete each and every item for the system to accept your data.

Is there research to show that this is a valid and reliable instrument?
Yes, the Lens was created using empirical research on a large number of subjects. The Technical Guide summarizes this research.

I scored a 0 on one of the scales. What does this mean?
It means that your answers did not suggest that you emphasized either side of the scale more than the other. You showed a combination of behaviors on both sides of the scale.

I started the survey and stopped part way through. When I reopened the survey my responses were gone.
The Lens must be completed in one setting. The data is not automatically saved until it is successfully submitted for scoring.

How can I take the Conflict Lens if I am not certified to order it?
Call us and we can refer you to a certified consultant.

I would like to become certified to administer the Conflict Lens. How do I do this?
See the Certification Process on this website.

Dealing with conflict....made easy.

The Conflict LensTM is an on-line instrument, a model and a process for helping people develop better communication strategies for managing conflict. Available in 19 languages it has been used in North and South America, Eastern and Western Europe, Australia, Asia, and the Middle East.