Cost of Conflict: Why Silence is Killing your Bottom Line

A survey conducted via online poll in March 2010 by the authors of the bestseller, Crucial Conversations: Tools for Talking When Stakes are High.

New research reveals employees waste an average of $1,500 and an 8-hour workday for every crucial conversation they avoid. These costs skyrocket when multiplied by the prevalence of conflict avoidance. According to the study conducted by the authors of the New York Times bestselling book Crucial Conversations, 95 percent of a company's workforce struggles to speak up to their colleagues about their concerns. As a result, they engage in resource-sapping avoidance tactics including ruminating excessively about crucial issues, complaining, getting angry, doing unnecessary work and avoiding the other person altogether. View the full results:

Beyond Win-Win Solutions That Put the Organization First

What immediately comes to mind when you think of conflict in organizations? Usually people answer with some notion of unpleasant disagreements between employees. We define it somewhat differently -- issues that must be resolved in order to reach organizational capacity. This definition goes beyond win-win and puts the organization's needs first and the individuals differences second.

Sometimes solutions that appear to be win-win are best for the employees involved but are not necessarily in the organization's best interest. Employees who are able to sacrifice their own needs for the good of the organization gain true respect and are seen as being great team players with high integrity.


Dealing with conflict....made easy.

The Conflict LensTM is an on-line instrument, a model and a process for helping people develop better communication strategies for managing conflict. Available in 19 languages it has been used in North and South America, Eastern and Western Europe, Australia, Asia, and the Middle East.